This is the user agreement which governs your use of this website and the purchase by you of the services and products we provide. Please note not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.
General Section - please note that this section relates generally to your use of this website and to all products purchased.
- Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the website. We will not allow you to purchase any products from the website unless you have confirmed that you have read these terms.
- Except for the sale of a very small number of products (such as, for some entertainment tickets) we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or a restaurant. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us. We will let you know where we act as principal and where we act as agent.
- All products sold through off2.com’s website are not an offer by off2.com to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. In some cases, we may send you an email acknowledging receipt of your order. Once we have processed your order, we will send you an e-mail confirming the contract if you are purchasing from the website, the method of concluding a contract will be made clear on the relevant purchase.
- Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please contact Customer Services.
- Where your contract is not with off2.com but with a third party supplier such as a tour operator or hotel, off2.com may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
- Please ensure that you have read and understood the more info sections on the website, it is your responsibility to make sure you have done so.
- You undertake to us that the details you give to us while using the website are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
- If there are any changes to the details supplied to us by you it is your responsibility to inform off2.com via our web form or by contacting our Customer Services as soon as possible.
- We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.
- Our website will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and theatre tickets to another at the same time. If you make that kind of booking we won't give you a refund.
- We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating off2.com there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
- Off2.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
- Credit card companies charge us a fee when you pay with their cards and therefore a credit card fee is applied to some travel bookings made with Visa, MasterCard or American Express credit cards. Currently, credit card fees are charged on flights, flight and hotel packages and hotel bookings.
Flights
- Contract
Any booking made or order placed by you, through the off2.com website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that off2.com are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.
Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the off2.com website when you progress through the purchase path.
You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.
A contract arises between you and the airline when we send you a confirmation e-mail on behalf of off2.com confirming that they have accepted your booking.
- Fares
All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.
- Reservations
In the vast majority of cases off2.com becomes aware of the availability of flights tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that off2.com purchases the relevant ticket.
Be aware that certain airlines do not maintain "real time" seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Off2.com will advise you within 48 hours if this is the case and will do all they can to reinstate your booking.
Further, there are a tiny number of airlines which participate in the GDS/CRS, but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, off2.com will be unable to issue the relevant tickets, and will have to terminate the reservation.
In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the reservation is terminated by the airline or us.
- Tickets
If it is not possible to get your flight tickets to you (e.g. because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry; we will make sure you know exactly where to pick up your tickets.
- Flight Reconfirmation
All onward, outward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey. Off2.com accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Off2.com also take no responsibility for any flight rescheduling en route.
In the event of a schedule change it is not always necessary to have your tickets revalidated, however in the event that this is necessary we will inform you in due course and issue new tickets for you to use on your journey.
- Passports/Visas/Health Requirements
Off2.com are very happy to inform you of current documentation requirements if you so require. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Off2.com accept no responsibility if you should be denied boarding or deported due to non-fulfilment of the above.
- Insurance
Off2.com strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
- Airline regulations/conditions of carriage
Please note that in all transactions Off2.com acts as agents of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage.
- Cancellation / Amendments
If you need to change or cancel your travel plans, it is your responsibility to notify Off2.com of such a request. Please note that some tickets are non-refundable and/or do not allow changes.
Where changes/refunds are permitted by the airline, Off2.com applies an administration fee of £45 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees or credit card charges are non-refundable.
In addition to the Off2.com charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as cancellation and amendment charges imposed by the airline are notified in the flight rules. If you are holding a booking for which a ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.
If you want to cancel your journey it is important that you notify us with utmost urgency. This enables us to cancel your reservation with the airline. To notify us of your request for an amendment or cancellation, please contact our Customer Services Team by telephone or via email, using our online contact form, or through your Purchase history.
Should you have received a paper ticket, we require the original ticket to be returned to us at the below address.
Flight ticket returns
OFF2.COM
4th Floor
1-3 Oxford Road
Bournemouth
BH8 8ES
On receipt of the ticket we will send you an acknowledgement that we have received it. If you have been issued an e-ticket, we do not require the ticket to be returned to us.
Those tickets, which are refundable or cancelled by us, will be processed and refunded back to the card used at time of booking. Please be advised that the cancellation process could take up to 16 weeks from receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets, which are returned more than 1 year from date of issue, are classified as expired tickets and must be submitted to the airline for their authority to refund.
- Lost Tickets
If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.
- Liability
As off2.com acts as a agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.
Hotels
Please note: Photo identification of the person whose name is on the booking must be provided when checking in.
Hotel Cancellations / Amendments
In the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking.
If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify off2.com verbally or in writing at least 48 hours prior to the expected check in date.
Off2.com applies an administration charge fee of £20 per booking for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation. Any booking fees or credit card charges are non-refundable.
In addition to the off2.com charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you if you decide to proceed with the changes.
If you send us your cancellation in writing, cancellation is not immediate, off2.com will respond to you within 6 hours of receipt of your email. Please note that individual hotel cancellation policies can vary. Please take this 6 hour turnaround time into consideration when putting your cancellation in writing.
2. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.
3. "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.
4. If you wish to cancel your hotel room, please contact us through our purchase history contact forms. In the event of cancellation for whatever reason you shall be liable to pay off2.com an administration fee of £20. This could be in addition to any cancellation charge any hotel may impose.
5. Prices stated are on per room, per night basis and include VAT unless otherwise stated.
6. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.
7. Unless otherwise stated, breakfast, lunch and dinner are not included.
8. Star ratings may differ according to the country where the hotel is located and are out of the control of off2.com. Therefore off2.com cannot be held responsible for any misconceptions relating to star ratings.
9. Please note foreign hotel room advertisements displayed on the website of off2.com may have room rates identified in both GBP sterling as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in GBP sterling. Please be aware any subsequent conversion of the local currency to GBP sterling by the hotel on your behalf may differ from the GBP sterling room rate advertised on the UK website of off2.com.
10. Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.
11. In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfil your hotel reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.
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